Terms of Service

By accessing or using the Services, you confirm that you can form a binding contract with Cluma and that you accept these Terms in full.

If you use the Services on behalf of a school, program, company, or other organization, you represent that you have authority to bind that organization. If you do not have that authority, you may use the Services only in your individual capacity.

These Terms apply to all users of the Services, including students, educators, administrators, and visitors who browse our website.

You must be at least 16 years old, or the age of digital consent in your jurisdiction if higher, to create an account on your own. If you are under that age, you may use the Services only if your access is provided or authorized by a parent, legal guardian, school, or other authorized organization, and only where permitted by applicable law.

The Services are intended primarily for students in higher education and other users of supported learning management systems. We may decline, suspend, or discontinue access to the Services to any person or entity at our discretion, subject to applicable law and any separate written agreement we may have with an institution or organization.

You are responsible for ensuring your use of Cluma complies with your institution's rules, academic-integrity policies, technology policies, and any agreements that apply to you.

If your access to the Services is provided, sponsored, or managed by a school, university, instructor, program, employer, or other organization, that organization may have rights to manage or administer your account, access certain usage or account information, request deletion or transfer of account data, or restrict your access to the Services.

If there is a separate written agreement between Cluma and that organization, that agreement may control in the event of a conflict with these Terms, but only for the organization-provided Services. You remain responsible for complying with your institution's rules, academic-integrity policies, technology policies, and applicable laws.

You are responsible for the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. You agree to:

• Provide accurate, current, and complete information;
• Keep your credentials confidential and not share your account;
• Notify us promptly at support@cluma.ai of any unauthorized use.

We may require you to verify your email address, identity, school affiliation, or authorization to use certain features, and we may refuse, reclaim, or change usernames or account identifiers at our discretion.

We are not liable for any loss arising from unauthorized use of your account that results from your failure to safeguard your credentials.

The Services are currently offered as a beta or early-access product. Beta features may be incomplete, contain bugs, change materially, or be discontinued at any time. We may add, change, suspend, limit, or remove beta features without notice or liability.

You acknowledge that beta services may experience downtime, errors, syncing issues, data-processing errors, or loss of data. You should not rely on the Services as your sole record of deadlines, assignments, grades, coursework, files, or other important information. You remain responsible for independently confirming all deadlines, assignments, academic requirements, grades, and institutional obligations through Canvas, your institution, instructor communications, or other official sources.

The Services let you connect third-party accounts and tools, including Canvas. When you connect an account, you authorize Cluma to access, sync, and process information from that service in order to provide the Services, in accordance with our Privacy Policy.

Third-party services are controlled by others, not by Cluma. We are not responsible for their availability, accuracy, content, data, security, policies, or practices, and your use of them is governed by their own terms and policies.

We are not responsible for syncing failures, missing data, outdated data, permission changes, API limits, outages, or errors caused by Canvas or other third-party services. If a third-party service changes, restricts, suspends, or terminates an integration, we may modify or discontinue the related Cluma features without liability to you. You are responsible for complying with the third-party service's terms when connecting it to Cluma.

You agree not to, and not to permit anyone else to:

• Use the Services in violation of any law, regulation, institution policy, academic-integrity policy, third-party right, or agreement that applies to you;
• Access, use, upload, disclose, or connect another person's account, data, coursework, files, or personal information without authorization;
• Use the Services to cheat, plagiarize, misrepresent authorship, evade academic requirements, or violate an honor code or course policy;
• Upload malware or use the Services to store, generate, transmit, or facilitate unlawful, infringing, deceptive, abusive, harassing, harmful, or security-compromising content;
• Reverse engineer, decompile, scrape, crawl, copy, resell, benchmark, frame, mirror, or create derivative works of the Services except as permitted by law;
• Use automated means to access the Services except through interfaces we expressly provide;
• Interfere with, overload, disrupt, probe, scan, test, or compromise the Services, our systems, or our security controls;
• Attempt to bypass usage limits, authentication, safety features, content filters, access controls, or other restrictions;
• Use prompts, prompt injection, adversarial inputs, or other methods to extract system prompts, non-public information, credentials, source code, model details, or other users' data;
• Use the Services to develop, train, or improve a competing product or service without our written permission;
• Use the Services for high-risk decisions or as a substitute for professional, institutional, academic, legal, medical, or financial advice.

We may investigate suspected violations and take any action we deem appropriate, including limiting usage, removing content, disabling integrations, suspending or terminating accounts, preserving evidence, and cooperating with institutions, service providers, or law enforcement where appropriate.

You retain ownership of content, files, notes, prompts, questions, responses, feedback, and other materials you submit to or create through the Services, excluding Cluma's intellectual property and the Services themselves ("Your Content").

You are solely responsible for Your Content and for ensuring that you have all rights, permissions, and authority necessary to submit, upload, connect, or use it with the Services. You represent and warrant that Your Content and your use of it with the Services do not violate any law, third-party right, agreement, institution policy, or these Terms.

You grant Cluma a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify, adapt, process, analyze, transmit, display, and otherwise use Your Content as reasonably necessary to operate, provide, secure, support, troubleshoot, improve, and develop the Services, comply with law, and enforce these Terms, consistent with our Privacy Policy. This license lasts for as long as reasonably necessary for those purposes, and continues after account deletion only for backup copies, legal or security purposes, aggregated or de-identified information, and other retention described in our Privacy Policy.

Some features, including "Ask Cluma," use automated systems, machine-learning systems, and third-party AI service providers to generate study plans, summaries, explanations, reminders, suggestions, and responses based on information you provide and relevant course context.

AI output may be inaccurate, incomplete, outdated, biased, unavailable, or inappropriate for your situation. Cluma does not guarantee the accuracy, completeness, originality, suitability, or reliability of any AI output. You are responsible for reviewing and verifying all AI output before relying on it, submitting it, sharing it, or using it for academic purposes.

AI output is provided for convenience and informational purposes only. It is not academic, legal, financial, medical, professional, or institutional advice, and Cluma does not guarantee any academic result, grade, admission outcome, certification, degree progress, or other educational outcome. AI output may not be unique, and other users may receive similar or identical output.

You may not use AI features to cheat, plagiarize, misrepresent work as your own, violate academic-integrity rules, generate unlawful or harmful content, infringe third-party rights, or violate these Terms, your institution's policies, or applicable law. You are responsible for determining whether and how your institution permits the use of AI tools.

You are solely responsible for your academic work, academic decisions, course submissions, deadlines, attendance, exams, degree progress, and compliance with your institution's academic-integrity, honor-code, technology, and course policies.

Suggestions generated by the Services - including study plans, summaries, reminders, explanations, and answers - are aids only. They are not substitutes for your own work, judgment, instructor guidance, syllabus, registrar, learning management system, or your institution's official communications. You must confirm deadlines, requirements, grades, policies, and academic obligations directly with official institutional sources.

The Services, including all software, design, text, graphics, logos, interfaces, workflows, AI features, documentation, and the "Cluma" name and marks, are owned by Cluma or its licensors and are protected by intellectual-property and other laws. Except for the limited right to use the Services under these Terms, we grant you no rights in our intellectual property.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, educational, internal, or institution-authorized use, subject to these Terms. All rights not expressly granted are reserved by Cluma.

If you believe content on the Services infringes your copyright, contact us at support@cluma.ai with information sufficient for us to investigate.

The Services are currently free to use during beta unless we tell you otherwise. We reserve the right to introduce fees, paid tiers, usage limits, subscriptions, or premium features for current or future Services.

If we begin charging for a feature you use, we will provide notice and give you an opportunity to decline before any charge applies. You authorize us and our payment processors to charge the payment method you provide for applicable fees, taxes, and charges.

If we offer subscriptions, we will disclose the price, billing frequency, renewal terms, cancellation method, and other material terms before you subscribe. Unless otherwise stated at checkout, subscriptions may automatically renew until canceled. You may cancel as described at checkout or in your account settings, and cancellation takes effect at the end of the then-current billing period unless otherwise stated or required by law.

Except where required by law or expressly stated at checkout, fees are non-refundable and non-creditable, including for partial billing periods, unused features, or account termination.

If you choose to send us ideas, suggestions, or feedback about the Services, you grant Cluma a perpetual, irrevocable, worldwide, royalty-free right to use, disclose, reproduce, modify, commercialize, and otherwise exploit that feedback for any purpose, without compensation, attribution, or restriction. We are not required to treat feedback as confidential.

By creating an account or using the Services, you agree to receive service-related, transactional, security, legal, and administrative communications from us. You may opt out of marketing communications where applicable, but you may not opt out of essential service-related communications.

We may modify, suspend, discontinue, replace, limit, or remove any part of the Services at any time, with or without notice, subject to applicable law and any separate written agreement.

We do not guarantee that the Services will be available at any particular time, uninterrupted, secure, accurate, or error-free. We may perform maintenance, updates, or changes that affect availability. The Services are not designed for emergency, safety-critical, or high-risk uses.

You may stop using the Services and delete your account at any time.

We may suspend, limit, or terminate your access to the Services, in whole or in part, at any time and for any reason, including if we believe you have violated these Terms, created risk or possible legal exposure, misused the Services, violated institution policies, compromised security, or used the Services in a way that may harm Cluma, users, third parties, or the Services.

Upon termination, your right to use the Services ends immediately. Account deletion and data retention are handled as described in our Privacy Policy. Sections that by their nature should survive - including content licenses already granted, intellectual property, feedback, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms - will survive termination.

We do not warrant that the Services will identify all deadlines, accurately sync all course data, prevent missed assignments, improve grades, satisfy academic requirements, or produce accurate AI output.

You use the Services at your own risk. No advice or information obtained from Cluma creates any warranty not expressly stated in these Terms.

Cluma's total aggregate liability for all claims relating to the Services or these Terms will not exceed the greater of (a) the amount you paid Cluma for the Services in the twelve months before the claim, or (b) one hundred U.S. dollars (US $100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the smallest extent permitted by law.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Cluma and its affiliates, officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Services;
• Your Content;
• Your violation of these Terms;
• Your violation of any law, third-party right, institution policy, or third-party service terms;
• Your unauthorized access to or use of another person's account, data, files, or personal information.

These Terms and any dispute arising out of or relating to the Services are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Before starting arbitration, you and Cluma agree to try to resolve the dispute informally. A party must send written notice describing the dispute and the relief sought to the other party. Notices to Cluma must be sent to support@cluma.ai or to any legal notice address we later provide. If the dispute is not resolved within 60 days after notice, either party may begin arbitration.

Except for disputes that qualify for small claims court or requests for injunctive or equitable relief related to intellectual property, unauthorized access, or misuse of the Services, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable consumer arbitration rules.

Arbitration will be conducted on an individual basis only. You and Cluma waive the right to a jury trial and the right to participate in a class, collective, consolidated, private attorney general, or representative action. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. Unless the arbitrator determines otherwise, arbitration may be conducted by video conference, telephone, or written submissions; if an in-person hearing is required, it will occur in the county where you reside or another mutually agreed location.

You may opt out of this arbitration agreement by emailing support@cluma.ai within 30 days after you first accept these Terms. Your opt-out notice must include your name, the email address associated with your account, and a clear statement that you opt out of arbitration. Opting out of arbitration does not affect any other part of these Terms. If any part of this arbitration agreement is found unenforceable, that part will be severed and the rest will remain in effect, except that if the class-action waiver is found unenforceable for a particular claim, that claim must proceed in court and not arbitration.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as through the Services, by email, or by updating the "Last updated" date above. Changes will take effect when posted unless we state otherwise.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

These Terms, together with the Privacy Policy and any additional terms presented for specific features, are the entire agreement between you and Cluma regarding the Services. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely, including in connection with a merger, acquisition, financing, reorganization, or sale of assets. Nothing in these Terms creates a partnership, agency, joint venture, fiduciary, or employment relationship.

We are not liable for delay or failure to perform due to events beyond our reasonable control. You may not use the Services in violation of U.S. export-control or sanctions laws, and you may not use the Services if you are located in, ordinarily resident in, or organized under the laws of a country or region subject to applicable trade sanctions, or if you are on a restricted-party list. There are no third-party beneficiaries to these Terms unless expressly stated.

Questions about these Terms can be sent to our team.

Email us at support@cluma.ai.